OVERFLOW
CALL ANSWERING
During office peak hours and there is an unexpected surge of telephone calls, our Virtual Receptionists will acknowledge your customers and clients so they wont have to wait longs times to be answered and ensure that we prevent missed calls and potential business.
- On-Demand Call Handling
- Message Taking & Delivery
- Customizable Call Scripts
- Call Routing
- Real-Time Call Management
What can we do? How can we help?
MHB Virtual Office Staff will provide you a crucial safety net for your business, making sure that all unexpected call volume surges are handled without sacrificing customer service. When your lines are busy, calls are automatically routed to our answering service and our trained Virtual Receptionists will use your specified greeting and protocols. We will make sure that your business remain operational even during times of high call volume.
Imagine this scenario...
Think of your business' busiest time of the year - holiday season, boom selling period, rush hours, seasonal rushes and shopping season. Here's how we can be of service:
- Home Services, HVAC, Plumbing, Electricians
There is considerable demand for home services during peak seasons and rush hours. During this period of high demand, our call answering services will guarantee that all your calls will be answered. Our Virtual Receptionists will prioritize emergencies and we will schedule your appointments for non-urgent repairs.
- Small Retail Businesses
The holidays and seasonal rush can result in a dramatic increase in customer orders and phone inquiries for your small retail businesses. Our Overflow Call Answering Service will addresses this by ensuring all your calls are answered, which can lead to increased sales for your business and positive customer experience for your clients.
- Sole Traders & Freelancers
During peak selling times and busy hours, you will face a surge in calls, which our answering service will handle, allowing you to concentrate on your work or your project.
Considering all factors...
Our Overflow Call Answering Service will act as an extension of your business, providing support during seasonal rush and guarantee that every one of your customer is attended to. Our Virtual Receptionists will step in to receive your calls, secure sales and provide excellent customer service on your behalf.