MESSAGE TAKING
It's more than just jotting down a name and a number! Our virtual receptionists will meticulously make sure to record all essential information including the date & time of the call, caller's name, phone number, company name (if applicable) and the reason for calling.
- Call Handling
- Live Call Answering
- Call Screening
- Customized Greeting/ Script
- Instant SMS or Email Notifications
What can we do? How can we help?
MHB Virtual Receptionists excel in taking and relaying messages. Our telephone answering service is fundamentally about making sure that you receive them as clear and as accurate possible. It seems simple but this seemingly simple task will provide significant benefits to your business in various aspects.
So, how do we do it? Our trained Virtual Receptionists will promptly answer calls using your business' specified greeting. We will collect essential information from the caller including - date & time of call, caller's name & contact information (phone number, email address, company name if applicable), reason for calling and if there are any other specific requests or instructions. We will record these information accurately and deliver it promptly. When you are clearly needed to work on more important matters in business, we will take care of the phone calls so even when your staff is unavailable, all calls are answered and all messages are taken.
Let's say this happens...
Power grid failure caused city-wide darkness and communication breakdowns and issues.
Here's how we can make a difference:
- Small Businesses & Local Retailers
When power and telephone systems fail, your clients will contact you about store hours, the status of their orders and service availability. Our Virtual Receptionists from our telephone answering service can take messages which include customer names, their inquiries and their contact information. We will either relay them to you by SMS or Email once power is restored.
- Legal Services & Law Firms
Clients can call anytime with urgent legal matters and when they do and power outage is occurring, our Virtual Receptionists will accurately take messages, including case details and deadlines then will forward them to the respective attorney to ensure that legal timelines are maintained.
- Technology & IT Support
During power outage, clients will call to report server downtime, network failure and other technical problems caused by the power interruption. We can take calls for you and make sure that we have detailed report of these technical issues, client contact information and relay them to IT teams for prioritization. A clear record of issues will definitely assist the IT support teams to work efficiently once the outage is finished and power is restored.
In the grand scheme of things...
During a similar situation, our telephone answering services will maintain your communication lines open and our Virtual Receptionists will proactively take messages to guarantee that information is collected and delivered, customer and client contact is maintained and all calls answered promptly so there will be a smooth and seamless business operational restart once power returns and restored. Our telephone answering service will make sure that you remain organized and accessible, your communication lines uninterrupted and that you meet your customer's telephone needs with a strong, credible and professional image.