CALL FORWARDING
&
CALL TRANSFERS
​We will provide a system that will allow rerouting of your calls when your line is busy or if they are unanswered within a specified time. This will ensure that your business never miss important telephone calls.
- Busy-Line Call Routing
- Live Call Answering
- Automatic Redirection
- Conditonal Forwarding
- No Answer Forwarding
- Instant SMS or Email Notification
What can we do? How can we help?
Call Forwarding & Call Transfers are invaluable tools that will enhance efficiency across your business. The Call Forwarding feature will automatically redirect incoming calls to a designated number whether its's a mobile phone or another office line while Call Forwarding will actively connect the caller to the appropriate department within your company or organization.
What if this happens?
Traffic jam and road blockage suddenly affected your city's main roads and brought it to a standstill.
With our Call Forwarding and Call Transferring Services, here's how we can help you:
- Product Delivery & Logistics
Customers will want to track their packages and deliveries. Our Virtual Receptionists will receive incoming calls for you and make sure to forward urgent delivery calls to respective dispatchers via mobile transfers then we can take messages for non-urgent calls and inquiries.
- Media & Entertainment
A press conference or a red carpet event disrupted by traffic congestion will cause a surge in calls from attendees, the technical staff and the media personnel who will all be seeking assistance and information. Our telephone answering service will ensure that call are answered promptly and screened before forwarding calls on technical issues to on-site technicians and media requests or inquiries to the appropriate PR or event coordinating team.
- Tourism & Hospitality
Road blocks will lead to significant increase in bookings and reservation and it could lead to a spike in calls asking travel-related questions. Urgent reservations and booking issues can be forwarded to the hotel's booking department and other guest service calls can be transferred to the relevant departments and our Virtual Receptionists can provide basic travel information which will ensure that your business can keep up with the increased volume of calls and still provide the best possible service.
- Sole Traders & Freelancers
For those working as Sole Traders and Freelancers, you are stuck in the same gridlock as everyone else and clients will call to check on project progress or reschedule meetings and appointments. Our telephone answering service can inform your clients of delays or reschedules, forward urgent calls to your designated forwarded numbers or take messages for later. This will allow you to maintain contact with your clients and customers even when you are unavailable.
Looking at the big picture...
Across various sectors, our Call Forwarding and Call Transferring Service will enable efficient call routing during high-volume call periods, ensure that your calls are handled promptly, prevent communication issues and improve customer satisfaction. This way, your business will maintain operational efficiency despite external issues and problems.