- Live Virtual Receptionist Response
- 24/7 Availability
- Custom Call Handling
- Increased Lead Capture
- Call Screening
- Emergency Call Handling
AFTER-HOURS
CALL ANSWERING
In a busy 24/7 world, customers expect round the clock responses and we will cover these hours when your office closes. We will be there for your prospective clients and you will never again miss an opportunity when clients call.
What can we do? How can we help?
For you, we will make sure that your clients can always reach your business. By doing so, we will be able to capture leads and schedule appointments outside of regular business hours. This will allow you to enjoy your personal time without worrying about missed calls. We guarantee that all calls will be handled even when your office is closed and that urgent calls are always handled promptly.
Think about it if this happens...
A late-night unforeseen system crash happens requiring immediate after-hours support.
Here are ways we can assist:
- Information Technology
An unexpected late night system crash can cause server crashes which affects thousands of your IT company's users. This breakdown will generate high volume of calls from your clients. Our after-hours answering service will receive these calls for you, log detailed information about your customer's issues and forward them immediately to appropriate IT support team. This service will ensure that your IT team is alerted immediately which will minimize downtime and keep your customers informed of the work progress.
- Medical & Healthcare Sector
When a hospital's health record system crashes late at night, it can immediately cascade problems that impact patient care and medical operations. Even with backup systems, there will be downtime, tests and procedures delayed and communication between departments will be hampered. Our Virtual Receptionists can provide assurance of patient safety and consistent care delivery during this time of crisis. Our answering service will pick up your calls, gather patient details and immediately connect them with on-call pharmacists or physicians ensuring timely medical attention.
- Online Digital Agencies
Technical glitches, internet loss and system breakdowns specially if they occur late at night can prevent your digital company from running. When this happens, your clients will be calling and our telephone answering service will be there to greet and receive them. Our Virtual Receptionists will document their technical issues and forward them to on-call specialists of your company. This will allow quick intervention which avoids financial losses on your part and will keep your customers satisfied and happy with your service.
From a wider angle...
Our After-Hours Call Answering Service will ensure that all critical issues will be addressed promptly. We will act as your communication link, relaying urgent information to on-call staff and personnel. This will minimize downtime and it will not pose potential damage for your companies. We will ensure that no calls are missed, help upkeep your image and maintain your customers' trust.